How to Report a Problem

Please send an email with as much information as possible, including the build number obtained from the Help:About dialog, to support@FSPanelStudio.com.

Before you try anything else, you should know that most problems are related to bugs in graphics card drivers. An excellent first step is to download and install the latest drivers for your graphics card. Also, changing your display size and/or resolution can help clear up or identify a problem.

If the problem is related to a specific panel.cfg file, attach it to your email and send it along. Don't hesitate to include any problematic gauges or bitmaps, as well -- in order to fix a problem we need to be able to reproduce it.

If FS Panel Studio actually crashed, then capture the screen dump, and in particular the stack dump and email the data. It is not obvious, but you can select the text on the system dialog that shows the error and paste it into a text editor, such as Notepad. Select the text with your mouse and use Ctrl-C to copy the text to the clipboard. Use Ctrl-V to paste it into your text. Make sure you indicate what FS Panel Studio was doing when it crashed. Here is a sample stack dump:

       FS Panel Studio caused an invalid page fault in module KERNEL32.DLL at 0123:aff79111.

       Registers:

       EAX=00000001 CS=014f EIP=aff79111 EFLGS=00010202

       EBX=00caec90 SS=0157 ESP=01c7fca8 EBP=00000000

       ECX=00000000 DS=0157 ESI=00000078 FS=129f

       EDX=bccbf9e0 ES=0157 EDI=00000078 GS=0000

       Bytes at CS:EIP:

       83 3e 04 74 10 6a 00 6a 00 6a 00 68 05 00 00 c0

       Stack dump:

       00000100 004c7550 00000078 00b93c80 00b22c80 00000000 00baec90 004982d1 00b93c80 00b93c80 00aca0a0

       00000001 00baec90 00420a33 00b93c80 00000000